Payment

Cassia Salvona Floral Design are fully insured for working onsite at events and within our premises.

Cassia Salvona Floral Design Event Terms and Conditions..

Non-Refundable Booking Fee

Terms and Conditions

Non refundable booking fee (deposit)

When a event date is booked we charge a 15% deposit. This saves the date. If, for any reason you decide to cancel your event, this deposit is non-refundable. If you decide to postpone your event we will hold your deposit until your event goes ahead. The 15% deposit is subtracted from your final event invoice. Payment of deposit is an acknowledgement of Terms and Conditions. 

Quotation and Payment 

No wedding or event is booked until the deposit has been paid. Quotes are valid for 3 weeks only. Once the deposit has been paid then the prices and dates are secure unless stated otherwise. 

A quotation for the cost of your event flowers will be sent to you after the initial consultation, this is a guide price as you may make changes closer to the wedding day in terms of type of arrangement and quantity. You will receive a final invoice approximately one month before your event. Payment is accepted by card, cash or direct payment via internet banking. 

Payment in full is required at least 21 days before the event.

Invoice Cost
The invoice is an estimate flower/styling item prices may fluctuate but we aim to stay as close to the estimate budget as possible.

Consultations

We offer one free consultation, this is offered before your quote is received. Additional consultations will be charged at £15 and added onto your final bill.

Changes

Changes or deductions made to your agreed quote within 4 weeks before your event date will be incur an administration fee of £25 per adjustment to the agreed quote.

Cancellations 

In the event of cancellation, the booking fee will not be refunded. Complete cancellation of the event must be advised in writing. 

Availability of Flowers 

Unlike most florists we do not guarantee specific stem types. 

The options are that you can leave us to choose a mix of flowers, - or we will work to a colour and style palate, based on our discussions, emails and photos that you send in. Please note this is never produces identical flowers or designs to the photos that you send in, these are used as inspiration. 

We do not order specific flowers for specific events - so this means we choose the most appropriate mix of fresh flowers that are in our floristry on the day to work with. 

Delivery

Any queries must be raised within 30 minutes of delivery by telephoning

 01592 328030

Hire/use of vases, crates etc 

We charge a refundable deposit of £75 for this service. Containers must be returned to Cassia Salvona Floral Design within 3 days, - or as agreed. 

Charges will be made for any glassware returned cracked, chipped or broken. Replacement of goods is charged at the current purchase price, it is then the responsibility of the hirer to reclaim any of these costs from the venue if the venue was at fault. 

Equipment hired (jugs, bottles, vases, plinths, candelabras, etc) remain the property of Cassia Salvona Floral Design at all times. 

Photographs 

Cassia Salvona Floral Design reserves the right to take photographs of flowers and the setting prior to the event which may be used for promotional purposes. 

Responsibility 

Cassia Salvona Floral Design accepts no liability for injury, loss or damage to the hirer or any third party of any equipment hired for use at the event. 

How to contact us: 

Email- info@cassiasalvona.com / Brogan@cassiasalvona.com

Website  - www.cassiasalvona.com

Tel  -01592328030

Address - 94 St Clair Street, Kirkcaldy Fife, Scotland KY12NP


Cookies

A cookie is a small text file stored on a user’s computer whilst they are browsing a website. We use cookies on our site to track usage statistics, and to keep track of what you have in your basket.

To be able to order products from this website you need have cookies enabled. If you do not have cookies enabled you will still be able to view the website for browsing and research.  However, you will not be able to add products to your basket and buy them.

Our cookies do not store personal information such as credit card details. Please note, that cookies can not harm your computer, they are purely informational.  


Privacy Policy

Cassia Salvona Floral Design are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the General Data Protection Regulations 2018 & subsequent revisions thereof). We collect information about you for two reasons: to process your order and to provide you with the best possible service.


We will not send you any marketing e-mails from us or from any other third party companies in the future unless you have given us your explicit consent (except to confirm orders and deliveries).

The type of information we will collect about you includes:

  • Your Name

  • Address

  • Phone Numbers

  • E-Mail Address

We will never collect sensitive information about you without your explicit consent.
The information we hold about you is, to the best of our knowledge, accurate and up to date. Should you require a copy of the information we hold about you, please write to us at the address shown below or email us on info@cassiasalvona.com If you find any inaccuracies in the data we hold, please let us know and we will delete or correct it promptly. In addition, should you require us to delete all information held about you, we will do so on your request.

Flower Delivery Terms of Service

Terms and Conditions for Cassia Salvona Floral Design Website

These terms and conditions (the "Terms and Conditions") are the terms and conditions upon which Cassia Salvona Floral Design ("we/us") make this website (the "Cassia Salvona Floral Design Site") available to you.

These Terms and Conditions govern your use of the Cassia Salvona Floral Design Site.

1. Products

1.1 All products as depicted on this website (as may be varied from time to time) are available for local delivery only.

1.2 Certain flower and plant products may be delivered in bud to ensure longer life.

1.3 All products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute with a product of equivalent value and quality without notice.

1.4 In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment in full no later than 30 days after the intended delivery date.

1.5 Products on the Cassia Salvona Floral Design website are not available for same day delivery. Please contact us on 01592328030 for this service.

2. Prices

2.1 Prices listed within the Cassia Salvona Floral Design website are valid for a maximum of 14 days from the day or ordering, but are subject to change during peak periods and to accommodate the seasonal availability of some flowers.

2.2 Prices include VAT at the prevailing rate set by customs and excise.

2.3 Product prices exclude the local delivery charge. the charge for your selected delivery area can be viewed in the delivery info section of the site.

2.4 We reserve the right to change without notice, the price, or prices of any, or all products listed on the Cassia Salvona Floral Design website.

3. Orders / Payment

3.1 During the order process, you will be required to provide us with your complete personal details, including accurate postcode, together with those of the intended recipient and all necessary payment details.

3.2 We accept payment by all major credit and/or debit cards other than Diners, department store cards and any other credit and/or debit cards as we may specify from time to time.

3.3 By clicking on the 'check out' button at the end of the order process, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions and appearing anywhere on the Cassia Salvona Floral Design site.

3.4 Submitting your order is subject to our acceptance of this offer. We will send an email confirmation of your order details to advise that we are processing your order via the email address you provide. We will not consider ourselves bound by a contract with you until we have issued this email confirmation.

4. Delivery

4.1 Except where stated, Standard Delivery is next day, and a standard delivery charge of £4.99 will be applicable, certain locations will be charged at a higher or lower amount than the standard delivery charge.

4.2 Selected products are not available for delivery to certain areas - where possible we will advise you of these restrictions before you place your order.

4.3 Delivery Services - Should you require your delivery to be made same day or within a specific time period please call 01592328030 to place your order.

4.4 Your intended delivery date will be confirmed in your email order confirmation. We may process orders received on Sundays or Public Holidays the next working day.

4.5 Delivery is not available on Sundays or public holidays, orders will be delivered on the next working day.

4.6 To avoid problems or delays with delivery, please ensure that you have included the full address details, including accurate postcode of the intended recipient and telephone number, together with your daytime contact telephone number or e-mail address so that we can notify you in the event that any delivery problems are encountered.

4.7 In the case of delivery to certain locations, where a third party is involved, such as offices, hospitals, Funeral Directors, and other business locations, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient.

4.8 Please note that the Cassia Salvona Floral Design is only responsible for delivering to the address you quote (or to a neighbour if no one is at home) we regret that where the goods have been correctly delivered we cannot accept responsibility if the intended recipient has moved, or lives elsewhere, and the actual receiver refuses or fails to return item(s).

4.9 Where the delivery driver is unable to find someone to accept delivery they will deliver to a neighbour, leave in a secure location or leave a card at the address for the recipient to make contact.

4.10 In the instance of there being difficulties in delivering your order to the intended recipient we reserve the right to contact the recipient using the contact details you provide at the time of placing your order.

4.11 Before placing your order, please review delivery information & prices.

5. Cancellation

5.1 Orders may be amended or cancelled up to 3 working days before the intended delivery date.

5.2 To amend or cancel your order, please contact Cassia Salvona Floral Design from 9am until 5pm Tuesday to Friday and 9am until 4pm on Saturday using the contact details set out in Section 6 below.

5.3 Orders may not be canceled on or after the requested order delivery date.

6. Cassia Salvona Floral Design Contact details

6.1 In the event that you are not satisfied with your order, any complaints should be addressed in the first instance to:

By email: info@cassiasalvona.com
By telephone: 01592328030
By post: Cassia Salvona Floral Design
94 St Clair Street, Kirkcaldy, Fife, Scotland, Ky12np

6.2 Because of the perishable nature of most products and in order to assist us in resolving any complaints quickly and to our mutual satisfaction, we advise you to make any complaint within 1 working day of the date of delivery or intended delivery of your purchase.

7. Disclaimer

Whilst we agree to use all reasonable endeavours to ensure that the Cassia Salvona Floral Design site is fully operational and error-free we cannot guarantee this and, therefore, accept no responsibility for any defects and/or interruption of the Cassia Salvona Floral Design Site and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of the Cassia Salvona Floral Design Site impossible or impractical.

8. General

8.1 We reserve the right to supplement and amend the Terms and Conditions on which you are permitted access to the Cassia Salvona Floral Design and/or the Cassia Salvona Floral Design delivery service from time to time. We will post any changes on the Cassia Salvona Floral Design Site and it is your responsibility as a customer to review the Terms and Conditions on each occasion you access the Cassia Salvona Floral Design Site. Changes will be effective immediately after the posting of any such change and all subsequent dealings between you and us shall be on the new terms and conditions.

8.2 Additionally, we reserve the right to suspend, restrict or terminate access to the Cassia Salvona Floral Design Site at any time.

8.3 We shall ensure that we comply with the requirement of all current data protection legislation including, without limitation, the Data Protection Act 1998 (as replaced, modified or re-enacted from time to time). We shall only use personal data received from you for the purpose of fulfilling our obligations under these Terms and Conditions and as stated in our Privacy Policy.

8.4 A person who is not a party to the agreement between you and us has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the Terms and Conditions but this does not affect any right or remedy which exists apart from that Act.

8.5 In respect of fraudulent misrepresentation, this agreement (including any documents and instruments referred to herein) supersedes all prior representations, arrangements, understandings, and agreements between you and us (whether written or oral) and sets forth the entire agreement and understanding between you and us relating to the subject matter hereof.

8.6 Your purchase will be deemed to have occurred in the UK. These Terms and Conditions shall be governed by and construed in accordance with Scottish Law and the parties agree to submit to the exclusive jurisdiction of the Scottish courts.

Availability of Flowers

Unlike most florists we do not guarantee specific stem types.

The options are that you can leave us to choose a mix of flowers, - or we will work to a colour and style palate, based on our discussions, emails and photos that you send in. Please note this is never produces identical flowers or designs to the photos that you send in, these are used as inspiration.

We do not always order in for orders less than £70 - so this means we choose the most appropriate mix of fresh flowers that are in our florist shop on the day to work with.